criex Terms and Conditions — Full Details

3.1 Account Security

It is your responsibility to keep your account username and password completely confidential. Allowing anyone else to use your account is strictly prohibited. If your password or login details are lost or you suspect unauthorized access, contact our support team immediately.

3.2 Updating Information

If any of your personal details change (name, address, mobile number, email, etc.), update your profile immediately. criex will not be responsible for any withdrawal delays or cancellations caused by outdated information.

3.3 Account Verification (KYC)

• criex regularly conducts KYC (Know Your Customer) verification.
• A national ID card, selfie photo, or bank statement may be requested for verification.
• If verification is not completed within the specified time, withdrawals may be temporarily suspended.

4.1 Deposit Terms

• The minimum deposit amount is ৳300 (three hundred taka) — applicable for each payment method.
• Accepted payment methods: bKash, Nagad, Rocket, Upay and bank transfer.
• Deposited funds will be added to your account after successful verification.
• Depositing through third-party payment methods is strictly prohibited.

4.2 Withdrawal Terms

• The minimum withdrawal amount is ৳1,000 (one thousand taka).
• Standard withdrawal processing time is 5 to 30 minutes.
• The mobile banking number used for withdrawal must be registered in your own name.
• All bonus wagering requirements must be met before making a withdrawal.
• Withdrawals may be delayed if KYC verification has not been completed.

4.3 Transaction Policy

criex follows a strict anti-money laundering (AML) policy. If a suspicious transaction is detected, the associated account may be temporarily suspended for investigation.

5.1 Welcome Bonus

criex offers new members a 150% welcome bonus on their first deposit, up to a maximum of ৳15,000. To receive this bonus, a first deposit must be made and a relevant bonus code may need to be used.

5.2 Wagering Requirement

• The wagering requirement for the welcome bonus is 25x (twenty-five times).
• For example: if you receive a ৳1,000 bonus, you must place a total of ৳25,000 in bets before making a withdrawal.
• There is a specific time limit for completing the wagering requirement.

5.3 General Bonus Terms

• Multiple bonuses cannot be claimed at the same time unless explicitly permitted.
• Bonus funds cannot be withdrawn directly; wagering must be completed first.
• criex reserves the right to change or cancel bonus offers at any time.
• If bonus abuse is detected, the bonus will be cancelled and any associated winnings may be forfeited.

criex places the highest importance on protecting your personal information. Full details of our data collection, use, and storage policy can be found on our Privacy Policy page. The key points are:

• We collect only necessary information and do not sell it to third parties.
• All information and transactions are secured through SSL encryption technology.
• Information may be shared with regulatory authorities when required to meet legal obligations.
• To request to view or correct your information, please contact our support team.

criex firmly believes in responsible gaming. Online gambling carries the risk of addiction and should be used for entertainment purposes. We provide the following tools:

• Deposit limit setting — you can set your own daily, weekly or monthly deposit limits.
• Self-exclusion — the option to temporarily close your account for a specified period.
• Session time limit — automatic alerts if you play beyond a set amount of time.
• Reality check — regular reminders of your gaming duration.

For complete information on responsible gaming, visit our Responsible Gaming page.

12.1 Closure by User

You may request to close your account at any time. Please ensure you withdraw any remaining balance before making the request; withdrawing funds after account closure may be complicated.

12.2 Suspension or Closure by criex

criex may temporarily suspend or permanently close any account for the following reasons:

• Any violation of these terms and conditions.
• Suspicious or fraudulent activity.
• Incomplete or false identity verification information.
• Legal obligations or regulatory directives.
• Financial irregularities or suspected money laundering.

In the event of account closure, any valid balance is generally refunded, however funds may be temporarily held while an investigation is ongoing.

If a dispute arises, please contact us directly first via our 24/7 live chat support or email. We are committed to resolving any issues quickly and fairly.

• After a complaint is submitted, an initial response is generally provided within 7 business days.
• Complex matters may take longer to resolve; we will keep you regularly informed about the process.
• In disputes relating to gaming outcomes, the provider's server logs will be considered as final evidence.
• Users have the right to request an independent review of decisions made by criex.

Contact: [email protected] — or use the platform's live chat feature.

criex reserves the right to modify, add to or cancel these terms and conditions at any time without prior notice. Updated terms will take effect as soon as they are published on this page. Continued use of the platform after any changes will be considered as your acceptance of the new terms.

• For significant changes, we will attempt to send a notification to your registered email.
• It is the user's responsibility to visit this page regularly to ensure they are up to date with the terms and conditions.
• If any part of these terms and conditions is found to be invalid, the remaining parts will remain fully effective.