🛡️ Safe and Responsible Betting

criex Responsible Gaming — Your Safety Is Our Priority

Q: How do I activate self-exclusion at criex?

Contact us via live chat or email (support@criex.cam) and let us know you want to activate self-exclusion. Our team will verify your identity and deactivate your account promptly. Your decision will be respected and no questions will be asked.

Q: Where can I get help if I have a gaming addiction?

First, contact criex support (support@criex.cam or live chat) — we will help activate self-exclusion or other protective measures. In addition, speak with a trusted family member or friend, and if needed, seek professional mental health support.

Enjoy entertainment within your limits. criex is committed to your mental and financial wellbeing — deposit limits, self-exclusion, and 24/7 support are always here for you.

Why Responsible Gaming Matters

Online gaming and betting, when enjoyed responsibly, can be a fun form of entertainment. But when play goes out of control, it can become a source of financial and mental stress. criex believes that creating a responsible gaming environment is a platform's most important duty.

We want every one of our users to enjoy gaming with a healthy mindset, within a set budget, and with a limit on their time. The core principle of responsible gaming is to play for entertainment, not in the hope of winning. Placing larger and larger bets in an attempt to recover lost money is never a sound strategy.

At criex we provide a range of protective tools to help you keep your gaming experience under control. From setting deposit limits to taking a temporary break or full self-exclusion — everything can be configured according to your own preference.

Your Protection, Our Responsibility

criex is always working to ensure a safe, fair, and responsible betting environment. Services are provided only to users aged 21 and above.

For Ages 21+

Our Protection Tools

Deposit Limit

Set a Deposit Limit

Set a maximum daily, weekly, or monthly deposit amount. You will not be able to deposit beyond this limit — it is the most effective way to keep your budget on track.

Time-Out

Take a Temporary Break

If you want to pause for a while, activate a time-out for anywhere from 24 hours to 30 days. During this period you will not be able to access your account or place bets.

Self-Exclusion

If you feel you need a long-term break, choose self-exclusion. You can deactivate your account for a minimum of 3 months or permanently.

Session Limit

Control Your Session Time

Set a maximum duration for each gaming session. Once the set time is up, you will be prompted to take a break.

Reality Check

Time Reminders

At regular intervals you will be reminded how long you have been playing and what your net result is. Stay aware, stay well.

Support

24/7 Bangla support

Contact our live chat support at any time. Our team is always ready to help in Bengali with any questions about responsible gaming.

Recognise the Warning Signs

Gaming addiction can creep into life gradually. If you notice any of the signs below in yourself, do not delay in seeking help.

You keep increasing your bets in the hope of recovering money you have lost
You are taking out loans to play or hiding money from your family
You have tried to stop playing but cannot
You are giving gaming more priority than family, friends, or work
You feel anxious or irritable when you are unable to play
You are lying to family or friends about your gaming
You are placing bets to relieve stress or to distract yourself

Principles of Healthy Gaming

Following a few simple rules of responsible gaming keeps gaming within the bounds of entertainment.

Set a budget before you play and stick to it strictly
Treat money you lose as the cost of entertainment, not as something to be recovered
Set a fixed time limit each day — watch the clock and take breaks
Never place bets with borrowed money
Avoid playing when you are stressed or feeling down
Never think of gaming as a source of income — it is entertainment only
If needed, talk to someone you trust or contact support

21+

criex is for those aged 21 and above only.
Account creation or gaming by minors is strictly prohibited.

criex's Commitment

Age Verification

Every user's age is verified at registration. No one under the age of 21 can open an account.

SSL Protection

All your personal and financial information is kept secure through SSL encryption.

Fair Play

Our games run on certified Random Number Generator (RNG) technology — every outcome is completely unbiased.

Support in Bengali

Our 24/7 live chat support team communicates entirely in Bengali — immediate help is available for any issue.

How to Get Help

If you feel that you or someone close to you is experiencing a gaming problem, do not hesitate to contact us. Our responsible gaming team will assist you with complete confidentiality.

If you want to activate self-exclusion or a deposit limit, simply let us know via live chat — we will put it into effect immediately.

Email: [email protected]

Live Chat: active 24/7 from any page on the site

Deposit and Withdrawal Limits

The minimum deposit at criex is just ৳300 and the minimum withdrawal is ৳1,000. These limits are kept low so you can enjoy gaming without taking on large amounts of risk.

Easy and fast transactions via bKash, Nagad, Rocket, Upay, and bank transfer. Withdrawals are typically completed within 5–30 minutes.

Our support team is always ready to help with any transaction-related issues. For a responsible experience, always deposit within your means.

Responsible Gaming FAQ

Contact us via live chat or email ([email protected]) and let us know you want to activate self-exclusion. Our team will verify your identity and deactivate your account promptly. Your decision will be respected and no questions will be asked.

Yes, a deposit limit takes effect as soon as it is activated. However, if you request to increase the limit, it will take some time to come into effect — this delay is intentional so that you have a chance to reconsider your decision.

A time-out is a short-term break — typically from 24 hours up to 30 days. After this period, your account is automatically reactivated. Self-exclusion is a longer-term option — a minimum of 3 months — and a defined process must be followed to reverse it.

No. criex strictly enforces a 21+ age policy. Age is verified at registration and any account belonging to a minor is closed immediately. If you know of a minor attempting to use this platform, please contact us.

When self-exclusion is activated, any withdrawable balance remaining in your account will be arranged for return. Our support team will assist you through the entire process.

First, contact criex support ([email protected] or live chat) — we will help activate self-exclusion or other protective measures. In addition, speak with a trusted family member or friend, and if needed, seek professional mental health support.

Enjoy Safely, Play Responsibly

Gaming at criex means safe entertainment. Use our protection tools and enjoy your favourite games within your limits.