criex Privacy Policy

When you register with criex, use our services, or contact us, we may collect various types of information. This information is divided into two main categories:

1.1 Information You Provide

Information you directly provide includes:

• Full name, date of birth, and nationality
• Email address and password
• Residential address and national ID details (for identity verification)
• Payment information — such as bKash, Nagad, Rocket, Upay numbers or bank account details
• Information provided when contacting customer support

1.2 Automatically Collected Information

When you use our platform, the following information may be collected automatically:

• IP address and device identifier
• Browser type and operating system
• Platform activity logs — login times, game history, transaction records
• Cookies and similar technologies (see Section 6 below for details)
• Referral source (how you arrived at our site)

criex uses your information only for lawful and necessary purposes. We process your information for the following reasons:

2.1 Account Management and Service Delivery

We use your information to create and manage your account, process transactions, complete deposits and withdrawals, and correctly apply bonuses and promotions.

2.2 Identity and Age Verification

criex is for users aged 21 and above only. We verify the required documents to confirm your age and identity. This is an important part of our responsible gaming policy.

2.3 Security and Fraud Prevention

We use your information to ensure account security, detect suspicious activity, and prevent money laundering.

2.4 Customer Service Improvement

We retain previous communication history to resolve your issues quickly and to make our 24/7 live chat support more effective.

2.5 Meeting Legal Obligations

We may be required to comply with applicable laws and regulations, respond to requests from regulatory authorities, and provide information in accordance with court orders.

2.6 Relevant Communications

If you have given your consent, we may inform you about new promotions, bonus offers, and platform updates. You can opt out of these communications at any time.

As part of our commitment to your privacy, criex has put in place the highest standard of technical and organizational security measures.

3.1 Encryption Technology

All your personal and financial information is protected with SSL (Secure Socket Layer) encryption. This means all data exchanged between your browser and our servers is transmitted in encrypted form, making it unreadable to third parties.

3.2 Data Retention Period

We retain your information only for as long as it is necessary to fulfill the purpose for which it was collected, or as required by law:

• Active account information: until the account is closed
• Financial transaction records: up to 7 years (as required by law)
• Customer support communications: up to 3 years
• Identity verification documents: up to 5 years after account closure

3.3 Access Control

Only employees who need your information to deliver services can access it. All employees are bound by strict confidentiality agreements and receive regular data protection training.

criex does not sell your personal information or share it unnecessarily with third parties. However, information may be shared in the following circumstances:

4.1 Service Provider Partners

We work with trusted technology and service partners who help operate our platform — such as payment processing, identity verification, and technology infrastructure. These partners may only access information for specific tasks and are bound by confidentiality agreements.

4.2 Game Providers

Game providers such as Pragmatic Play, PG Soft, JILI, Spribe, and Evolution Gaming may access limited information for technical reasons. However, they cannot see your financial details.

4.3 Legal and Regulatory Authorities

In the case of a court order, legal obligation, or a legitimate request from a government authority, we may be required to provide the necessary information.

4.4 Business Transfers

If criex undergoes a business merger, acquisition, or asset sale, your information may form part of the transferred assets. In such a case, we will notify you in advance.

As a criex user, you have the following rights over your own information:

5.1 Right to Access

You may request a copy of the personal information we hold about you at any time. We will respond within 30 days of the request.

5.2 Right to Rectification

If any of your information is incorrect or incomplete, you may request a correction. This can be done through account settings or directly via support.

5.3 Right to Erasure

In certain circumstances you may request that your information be deleted. Please note — due to legal obligations, we may need to retain some information for a specified period.

5.4 Right to Object to Processing

You may object to the use of your information for specific purposes — particularly in the case of marketing communications.

5.5 Right to Withdraw Consent

Where we process your information on the basis of your consent, you may withdraw that consent at any time. This will not affect any processing that took place before the withdrawal.

To exercise any of the above rights, contact us at [email protected].

The criex website uses cookies and similar technologies to improve your experience.

6.1 What Are Cookies

Cookies are small text files stored in your browser. They help the website remember your preferences and keep your session secure.

6.2 Cookies We Use

• Essential Cookies: Essential for maintaining login sessions and ensuring security. These cannot be disabled.
• Functional Cookies: Remember your language preferences and personalized settings.
• Analytics Cookies: Collect information about website usage that helps us improve our services. These use anonymized data.

6.3 Cookie Controls

You can control or disable most cookies by changing your browser settings. However, disabling essential cookies may prevent some website features from working properly.

The security of your financial information is extremely important to us. The minimum deposit amount at criex is ৳300 and the minimum withdrawal is ৳1,000. All transactions are handled through bKash, Nagad, Rocket, Upay, and bank transfer.

7.1 Payment Processing

We never store your complete payment details (such as your full mobile banking PIN or bank password) on our servers. Payment processing is completed through a secure third-party payment gateway.

7.2 Transaction Records

Records of transaction time, amount, and method are kept, which are used to comply with legal obligations and to resolve disputes. Withdrawals are generally completed within 5 to 30 minutes.

7.3 Suspicious Transactions

To prevent money laundering and fraud, we monitor suspicious transactions. We may request additional verification information if needed.

criex is for users aged 21 and above only. We do not knowingly collect any information from persons under 21.

We follow an age verification process at registration. If we become aware that a minor has opened an account using false information, that account will be closed immediately and all associated information will be deleted.

If you believe that a minor's information is held by us, please contact us immediately.

criex may modify or update this privacy policy from time to time. For any significant changes:

• The last updated date on this page will be changed
• For important changes, a notification may be sent to your registered email
• Continued use of the platform after a change will be taken as your agreement to the new policy

We recommend that you review this page regularly so that you remain aware of the latest privacy policy.